Estudio de factibilidad para la implementaci?n del st?ndar de calidad TL9000 en Intcomex Ecuador en la cadena de suministro de productos y servicios de la marca Cisco

Description: Supply chain is the key to the success for a distribution company, nowadays logistic challenges have change and it it?s important to improve the chain which means significant benefits for the company and can only be achieved by assuring quality in every process. A value added supply chain requires a clearly stated quality vision and proper documentation. For the Information and Technology (IT) companies it has been created a specific quality standard called TL 9000 which covers the particular needs of supply chains within the telecommunication industry. This dissertation explains how this standard works, demonstrates how lean techniques can be applied to different processes of Intcomex EC., an Ecuadorian company; and measures the levels of quality regarding internal processes, metrics taken from the products, services and customer feedback, leading it in this way ,to achieve the TL9000 quality standard.

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